FAQ
✦ Product & Use
How do I use The Elen Contour Brush™?
Use gentle, upward strokes along your jawline, cheeks, and forehead for 2–3 minutes daily. For best results, use on clean, dry skin as part of your morning or evening routine.
When will I see results?
Most users notice visible depuffing within their first few uses. With daily use, you can expect a smoother, more defined appearance in as little as 2–3 weeks. Results are cumulative - the more consistent your ritual, the more sculpted and radiant your complexion becomes.
Please Note: Results vary by individual. Consistency and technique influence outcomes.
Is The Elen Contour Brush™ suitable for all skin types?
Yes - it’s designed for all skin types, including sensitive skin. The soft, non-abrasive bristles gently stimulate circulation without irritation.
Do I need to use any oils or serums with it?
No - The Elen Contour Brush™ can be used on clean, dry skin. However, if you prefer, you can pair it with your favorite facial oil for added glide and nourishment.
How do I clean the brush?
We recommend cleaning your brush once a week. Simply rinse with warm water and mild soap, then let it air dry completely before your next use.
✦ Shipping & Orders
Where do you ship from?
All orders ship directly from our U.S. fulfillment center for fast, reliable delivery.
How long does shipping take?
Delivery typically takes 3–6 business days within the continental U.S. Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $40. For orders under $40, shipping is $5.99.
Do you ship internationally?
Not at this time - we currently ship only within the continental United States.
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number so you can follow your package every step of the way.
✦ Returns & Exchanges
What is your return policy?
We accept returns on unused items in their original packaging within 30 days of delivery. To begin a return, please email us at helloelenessentials@gmail.com with your order number.
My product arrived damaged — what should I do?
We’re so sorry! Please contact us at helloelenessentials@gmail.com with photos of the damage, and we’ll send a replacement right away.
Do you cover return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.
✦ The Elen Experience
What does “Elen Essentials” mean?
Elen Essentials was created to bring calm and confidence into daily self-care rituals. Each product is designed to simplify your routine while delivering results that feel natural and effortless.
Who is The Elen Contour Brush™ for?
Our brush is designed for anyone looking to lift, sculpt, and refresh their complexion - no matter their age or skin type.
What is the 30-Day Contour Challenge?
It’s our invitation to create a simple daily ritual. Use The Elen Contour Brush™ for 2–3 minutes each day and notice how consistency transforms not just your skin, but your confidence.
✨ Final Note
If you can’t find the answer you’re looking for, please reach out to our support team at helloelenessentials@gmail.com - we’re happy to help.